Blinking lights The lights on the front of the product can be on, off, or blinking flashing. If the cartridge is not compatible with your product, skip to Solution three to replace the cartridges. All lights blink In this error condition, the following light pattern displays on the product control panel:. Asia Pacific and Oceania. Press the Cancel button Press the Cancel button.

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HP Photosmart D Printer series More Support Options | HP® Customer Support

No software or drivers are available for this product with the selected operating system. Modify your browser’s settings to allow Javascript to execute.

Contact HP Support to schedule a repair or replacement. This product cannot be identified by Serial Number alone.

Follow these steps to clean the paper rollers inside the product. How does HP install software and gather data? Email list of drivers. If the test page does not printcontinue with the next solution. Wait until the warm-up period completes before you continue.

Please make a different selection, or visit the product homepage. If the carriage is NOT on the right sidephotosnart the carriage to the left side of the product.


One or both of the Cartridge icons are blank.

HP Photosmart D5100 Printer series User Guides

Restart the printer Follow these steps to try resetting the print mechanism by performing a product restart. Follow these steps to perform a power reset to try clearing a false paper jam error. Would you like to view the product details page for the new product? The Virtual Agent is currently unavailable. A clean, lint-free cloth, hl any cloth that will not come apart or leave fibers.

If these steps resolved the issueyou do not need to continue troubleshooting. Select your operating system and versionChange Detected operating system: It matches the product: By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement.

Press the Photo Tray button on the product control panel.

Touching these parts can result in clogs, ink failure, and bad electrical connections. Make sure that the stack of phootsmart contains no fewer than 10 sheets and no more than 25 sheets of paper. Use a flashlight to thoroughly check the inside of the product.

HP Photosmart D Printer series | HP® Customer Support

Clear the paper jam Follow these steps ;hotosmart the order presented to clear any jammed paper from the product. Wait until the carriage is idle and silent before proceeding. The Virtual Agent is currently unavailable. This page requires Javascript. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers.


Do not touch the copper-colored contacts or the ink nozzles. Plug the printer into a wall outlet Plug the product into a wall outlet to make sure that the power source functions properly. Javascript is disabled in this browser.

Press and release the Left Arrow button. Check the carriage path Press the Power button to turn on the product. Warranty removed from product: Please use the product number and serial numbers of the new product to validate warranty status.